At HUAXMADE, customer satisfaction is important to us. Because many of our products are personalized and made to order, our return and refund policy is designed to be clear and fair for both customers and our production process.

By placing an order on our website, you agree to the terms outlined below.

Customized & Personalized Items
Most products offered by HUAXMADE are custom-made based on customer-provided information such as names, dates, photos, or design selections.
For this reason:

1. Personalized items cannot be returned or refunded due to customer preference,
2. incorrect size selection, or spelling errors submitted during checkout.

Customers are responsible for reviewing all customization details carefully before placing an order.

However, we will gladly assist if there is a problem caused by us.

Eligible Refund or Replacement Cases
You may qualify for a replacement or refund if:

1. The item arrives damaged or defective
2. You receive the wrong item
3. The product has a manufacturing error
4. The item is lost during shipping (confirmed by carrier tracking)
Please contact us within 7 days of delivery with photos showing the issue.

Non-Returnable Situations
We cannot accept returns or refunds for:

1. Incorrect personalization details provided by the customer
2. Normal variations in color or appearance due to screen differences
3. Orders delayed due to shipping carriers or customs processing
4. Items that have been used, worn, or modified after delivery

Cancellation Policy
Orders may be canceled within 12 hours after purchase.
After production begins, cancellations may no longer be possible because items are made specifically for each customer.

Refund Process
If your request is approved:
1. A replacement will be produced and shipped at no additional cost, or
2. A refund will be issued to the original payment method.
Refund processing times may take 5–10 business days depending on your payment provider.

How to Request Support
To request a refund, replacement, or assistance, please contact us:
Email: support@huaxmade.com
Include: Order number and photos (if applicable)
Our support team typically responds within 24 business hours.

Late or Missing Refunds
If you have not received your refund after confirmation:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for processing updates
If you still need help, please email us.

Contact Information
Business Name: huaxmade.com
Email: support@huaxmade.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

Thank you for shopping with HUAXMADE.